| KSRTC Online Booking Bangalore |
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The KSRTC has deployed new advance reservation software, AWATAR covering Advance booking, Cancellations, Package tours etc. The new software will enable on-line bookings at all counters of KSRTC and Franchisees (private booking agents) located in the state of Karnataka and neighbouring states and also through the Internet. To provide better facilities to the travelling public, various new features have been included and existing features have been modified as given below: Advance Booking Advance booking can be made for all long distance services covered under KSRTC reservation system at a single counter irrespective of the place of origin and destination of the service and journey starting place and journey ending place of the passenger. Passengers can board the services at passenger pick up points at the Start Place and/or enroute bus stands at their convenience. Simultaneous Booking of Onward and Return Journey Tickets is allowed. Passenger details (or group leader in case of a group) such as name, age, gender, address, phone no., e-mail ID (optional) will be collected for creating passenger database and communication in case of emergencies. Provision is made to book tickets with concessions to various categories of commuters like Family Passes to employees, Duty Passes to employees, Blind, Freedom Fighters, Police Motor Warrants, etc. However, bookings for these categories will be allowed at KSRTC counters only to ensure validation and verification of the concessions. Reservation Fee Advance reservation fee of Rs.15/- per seat is charged for passengers booking seats in advance. Reservation Fee is non-refundable except in case of 100% cancellation of tickets, (a) if the service is cancelled by KSRTC for operational or any other reasons and (b) if the ticket printed does not conform to the passenger requirements and is cancelled within 10 minutes of booking. Reservation Fee is exempted in respect of bookings made by KSRTC employees with Duty passes, Family Passes issued to the employees/officers and their family members and Honourable MLAs / MLCs / Ex-MLAs / Ex-MLCs of Karnataka. Cancellation Rules Tickets can be cancelled at any of the counter irrespective of the place of booking including franchisees subject to following conditions: Cancellation at Franchisee counters is provided till the advance booking for that service is allowed. Normally, this time will be 30-60 minutes prior to the departure time of the service at the Originating place. In case of late night/early morning departures and/or services originating from remote places, bookings may be stopped much earlier. For example, if a service is departing at 0500 hours, the booking may be stopped at 2200 hours previous day. Cancellations beyond this period (after stopping advance booking) and upto 1 hr after the departure time is allowed at KSRTC counters only (at the START PLACE of the journey) subject to their working hours. Cancellation slabs (% of refund) is based on the time of cancellation and departure time of the service at the originating place. For a service, its originating place, time of departure and destination place will be notified on all tickets. In respect of journeys commencing at enroute places (Start Place is different from the Originating Place of the service), cancellations in 50% refund slab is allowed till the departure time of the service at KSRTC counters at the respective START PLACE subject to their working hours. Above conditions apply for partial cancellations also. For cancellation of tickets, cancellation fee is calculated on the journey fare applicable. Cancellation of tickets with discounts will be as per the above procedure. However, cancellation charges will be worked out on the full fare of the ticket (not discounted fare) and refund amount will be fare collected less cancellation fee. Further, Cancellation charges are applicable on actual fare only. Reservation fee is non-refundable. Bridge fee, User Fee, Toll Fee, Entry Fee & Accident relief Fund etc. will be completely refunded. The cancellation slabs (excluding the reservation fee, which is non refundable) are as below: Cancellation Fee Duration Fee at 10% of the basic fare Upto 72 hours before the departure time. Fee at 25% of the basic fare Between 72 hours and 2 hours before the departure time. Fee at 50% of the basic fare (a) Between two hours before and upto one hour after the departure time at the service originating place only. (b) Upto the departure time of the service at enroute places (Start Place in the ticket). No refund (a) Beyond one hour after the departure time at the service originating place, (b) After the departure time at enroute places. Issue of Duplicate Ticket Duplicate Ticket will be issued at any of the KSRTC / Franchisee counters. Charges at 25 % of the journey fare plus reservation fee will be collected for issuing the duplicate ticket. Duplicate Ticket will be issued to the passenger in case of lost ticket if the passenger quotes his ticket details like PNR No., Date of journey, departure time, class of service, no. of seats, Tripcode, start place and end place of journey, place where the ticket was booked, date and time of booking, passenger name, age and gender. The passenger will have to provide identity and address proof. A preprinted proforma is provided to all the KSRTC / Franchisee counters, wherein the passenger is required to fill in the details, provide his identity and address proof. These details will be verified by the counter In-charge / Operator / Franchisee and recorded in the same form. If the details given by the passenger match (at least 50% of the fields) with the details of lost ticket, duplicate ticket will be issued by the Counter In-charge. After issue of duplicate ticket, original ticket will become INVALID and is not allowed for any transactions. Duplicate ticket will be issued only once till the booking for that service is allowed. Group Booking discount Passengers travelling in a group of 4 (four) or more passengers is identified as a Group. Discount of 5% is given to tickets booked in a group. This discount will be given on the journey fare applicable for that service. Reservation Fees and other levies (Accident Relief Fund, Bridge Fee, Toll Fee, User Fee, Entry Fee etc.) will be applicable as per the rules. In case of part cancellations in a group and if the no. of passengers travelling comes down below the specified numbers for that group, the discount given will be withdrawn or reduced at the time of cancellations. Return Journey Discount Return Journey Discount of 10% is given only if the passenger books both onward and return journeys simultaneously (in a single transaction). This discount is allowed only if the date of return journey is higher than the date of onward journey by minimum one day. If onward and Return Journey Tickets are booked on different dates for want of seat availability or non-availability of advance booking facility, this discount is not allowed. If the Onward Journey Ticket is cancelled (including part cancellations), the discount given on Return Journey Ticket will be withdrawn at the time of cancellations. In part cancellations, discount will be withdrawn to the extent of no. of seats cancelled. However, the passenger will have to carry Cancellation Acknowledgement during the return journey for validation purpose. Cancellation of Return Journey Tickets will be as per the existing rules. Related issues To maintain uniformity in working of KSRTC and Franchisee counters, the booking is allowed between 0700 hours and 2200 hours at Franchisee and KSRTC counters. Timings of KSRTC counters may vary based on the importance of the location and booking pattern. KSRTC counters at major bus stands may work beyond 2200 hours based on traffic need, weekends, holiday season etc. Seat Nos. 11 and 12 will be earmarked for Lady passengers travelling single in all Semi Deluxe and higher class of services having advance reservation facility. Maximum of six passengers can book seats in a single ticket. The Karnataka State Road Transport Corporation was established in August, 1961 under the provisions of the Road Transport Corporation Act 1950 with the objective of providing adequate, efficient, economic and properly coordinated road transport services. Three Corporations viz., BMTC, Bangalore from 15-08-1997, NWKRTC, Hubli from 01-11-1997 and NEKRTC, Gulbarga from 01-10-2000 were formed out, on a regional basis, with KSRTC doing operations covering Southern Karnataka and interstate areas. KSRTC operates its services to all villages in the State, which have motorable roads. 92% of the villages in monopoly area (6743 out of 7298) and 44% in non-monopoly area (5158 out of 11789) have been provided with transport facility by KSRTC. At present it has one corporate office, 11 divisional offices, 57 depots, 110 bus stations, 2 bus bodybuilding workshops, 1 printing press, 3 training Institutes and 1 hospital. It operates 5100 schedules with 5400 vehicles (including 164 hired private vehicles) covering 19.50 lakh Kms. and carries on an average 22 lakh passengers daily. About 25000 employees are working in the Corporation. National & International Recognition Union Transport Ministers Trophy for lowest accident during 1996-99, 1997-00 and 1998-01. Parisara Award 2001 by the State Govt. Safety Award for 2001-02 by the Chartered Institute of Logistic and Transport, India. IRTE Pince Michale International Road Safety Award 2001. PCRA Award 2001-02 and 2002-03. Golden Peacock International Award for 2002 (runners-up). Golden Peacock Environment Management Award for 2003 (winner). Golden Peacock Eco Innovation Award 2004 (second time). IT Initiatives & Others 100% computerization in depots, introduction of ETMs in all its 57 depots covering over 5000 schedules, implementation of Oracle Financials at Central Offices, providing e-mail facility to all depots, divisions and other units, computerization of entire process of recruitment at all levels, introduction of e-tendering process etc., are some of the areas where the Corporation has achieved substantial progress. One of the important land marks in the history of KSRTC is the introduction of an unique computerized objective Drivers Testing system and bringing transparency in appointment of drivers totally eliminating human element in awarding marks. The Karnataka Transparency in Public Procurement Act has been followed. Introduction of a unique scheme called Accident Relief Fund has entitled the dependents of the passenger to receive an immediate compensation of Rs 2.00 lakh in case of accidental death, in addition to the compensation that will be awarded by MACT later. It has introduced of Service Guaranteed Scheme since 01/11/2002 for its prestigious Airavata (Volvo) and Rajahamsa services. This entitles the passengers to get part refund in fare in case of delay for more than half-an-hour either in departure or in arrival. KSRTC has reached yet another mile stone in its IT field by introducing a new system named as AWATAR (Any Where Any Time Advance Reservation), by which any passenger can reserve tickets well in advance on-line from any part of the world through internet, to travel from any place to any place on the routes on which the Corporation operates its services. The passengers can reserve their seats using debit or credit card also. KSRTC is the first transport Corporation in India to implement the software of this kind. On this occasion KSRTC assures its commuters that some more projects of this kind will be taken up in the near future with a view to serve them to the best of its ability and strive hard to reach every village in the State not only through road but also over net. All service related issues may please be sent by email to gmtraffic@ksrtc.org and All refund related issues may please be sent to onlinerefund@ksrtc.org Website: http://www.ksrtc.in |